499dt Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how 499dt ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the 499dt website and services available at 499dt.vip. This Policy forms part of our Terms and Conditions and should be read alongside that document. By registering an account or using the 499dt platform you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

We are committed to handling your personal information with care, discretion, and in full compliance with applicable data protection standards. We collect only the information that is genuinely necessary to operate the Platform, verify your identity, process transactions, and meet our legal obligations. We do not sell your data to third parties for marketing purposes, and we will never share it without a lawful basis for doing so.

1. Information We Collect

499dt collects personal information in two ways: information you provide directly to us, and information collected automatically when you use the Platform. The categories of personal information we collect are as follows:

• Identity and contact information: your full name, date of birth, residential address, email address, and mobile phone number as provided at the point of registration. This information is required to create and maintain your account, complete identity verification, and communicate with you about your account.
• Financial information: details of the payment methods you use to deposit and withdraw funds, including your bKash, Nagad, Rocket, or Upay mobile wallet number and any bank account details provided in connection with transactions. We do not store full payment credentials such as card numbers on our servers; these are processed by our payment partners.
• KYC verification documents: copies of government-issued identity documents (such as a National Identity Card or passport) and, where required, proof of address documents (such as a utility bill or bank statement) submitted in connection with our Know Your Customer obligations. These are stored securely and accessed only by authorised compliance personnel.
• Transactional and activity data: records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and session activity associated with your account. This data is retained for accounting, regulatory compliance, and dispute resolution purposes.
• Technical and device data: IP address, device type, browser type and version, operating system, session duration, pages visited, and referral source. This information is collected automatically via cookies and server logs to help us maintain platform security, detect fraud, and improve the user experience.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this arises incidentally in the context of responsible gaming disclosures made voluntarily by you (for example, if you disclose a gambling-related health concern to our support team). Any such disclosure is treated with the highest level of confidentiality.

2. How We Use Your Information

499dt uses the personal information we collect for the following purposes. We rely on a valid legal basis for each category of processing activity, as described in Section 3 below.

• Account administration: to create, maintain, verify, and close your account; to process your deposits and withdrawals; to credit bonuses and apply promotional offers to your account; and to provide you with access to all Platform features available to verified players.
• Identity and age verification: to confirm that you meet the minimum age requirement of 21 years and to verify that the identity information you have provided is accurate and genuine, in compliance with our legal obligations and responsible gaming commitments.
• Fraud prevention and security: to monitor Platform activity for signs of fraudulent, suspicious, or prohibited conduct; to protect the integrity of games and betting markets; and to investigate and respond to security incidents, account compromise attempts, and money laundering risks.
• Customer support: to respond to your queries, complaints, and requests via our support channels; to investigate disputes relating to bets, game outcomes, account balances, deposits, or withdrawals; and to record communications in connection with support interactions for quality assurance and compliance purposes.
• Regulatory compliance: to meet our obligations under applicable anti-money laundering laws, financial reporting requirements, and responsible gaming regulations; to respond to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.
• Service improvement and analytics: to analyse anonymised and aggregated usage data to improve Platform performance, identify technical issues, develop new features, and personalise the gaming experience where you have consented to personalisation. Individual behavioural data is not used for automated decision-making that produces legal or similarly significant effects on you.

3. Legal Basis for Processing

499dt processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: processing that is required to perform the contract between you and 499dt — including account creation, transaction processing, KYC verification, and customer support — is carried out on the basis that it is necessary for the performance of a contract to which you are a party.
• Legal obligation: processing that is required to comply with applicable laws, including anti-money laundering legislation, responsible gaming regulations, and lawful orders from courts or regulatory authorities, is carried out on the basis that it is necessary for compliance with a legal obligation to which 499dt is subject.
• Legitimate interests: processing for fraud prevention, platform security, and anonymised service analytics is carried out on the basis of our legitimate interests in operating a safe, fair, and reliable gaming platform, provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: where we process your data for optional personalisation features or direct marketing communications, we do so only with your prior, freely given, specific, and informed consent. You may withdraw consent at any time by contacting support or adjusting your account settings, without this affecting the lawfulness of any processing carried out before the withdrawal.

4. Sharing Your Information

499dt does not sell, rent, or trade your personal information to third parties for commercial gain. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Service providers: we share personal data with trusted third-party service providers who perform functions on our behalf, including payment processors (such as bKash, Nagad, and our banking partners), identity and KYC verification providers, fraud detection services, and IT infrastructure providers. All such third parties are bound by contractual data protection obligations and are prohibited from using your data for any purpose other than the specific service they provide to us.
• Regulatory and law enforcement: where required or permitted by applicable law, we may disclose personal data to government bodies, regulatory authorities, financial intelligence units, law enforcement agencies, or courts. Such disclosures will be made only to the extent required by the relevant legal obligation or lawful order and will be documented in our compliance records.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of 499dt's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer in advance where practicable, and the successor entity will be bound by the terms of this Policy or an equivalent privacy standard.
• With your consent: in any other case where we wish to share your personal data with a third party for a purpose not covered above, we will seek your explicit prior consent before doing so. You are never obliged to consent, and refusal will not affect your ability to use the Platform.

5. Cookies and Tracking Technologies

499dt uses cookies and similar tracking technologies on the Platform to deliver core functionality, maintain your session, and collect analytical data. The types of cookies we use are described below.

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as session authentication, account login state, shopping cart (where applicable), and security token validation. Essential cookies cannot be disabled without impairing your ability to use the Platform.
• Analytical cookies: we use anonymised analytical cookies to understand how users navigate the Platform, which pages are most visited, where users encounter errors, and how long sessions typically last. This data is used in aggregate form only and is not linked back to individual identifiable users.
• Preference cookies: where you have set language, display, or notification preferences on the Platform, preference cookies store these settings so they are applied automatically on your next visit. These cookies do not collect personal data beyond the preferences you have explicitly set.

Most modern mobile and desktop browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling essential cookies will affect your ability to log in and use the Platform. Analytical and preference cookies can be disabled without affecting core functionality. For instructions on managing cookies on your device, refer to your browser's help documentation.

6. Data Security

499dt takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with evolving industry standards and threat landscapes.

Our security measures include SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage of sensitive data at rest; strict access controls that limit access to personal data to authorised personnel on a need-to-know basis; multi-factor authentication requirements for administrative system access; and regular security testing and vulnerability assessments. In the event of a data security incident that affects your personal data, we will notify you in accordance with our obligations under applicable law.

7. Data Retention

499dt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows: active account data is retained for the duration of your account and for a period of 5 years following account closure; KYC and identity verification records are retained for a minimum of 5 years following the end of the business relationship, in line with anti-money laundering record-keeping requirements; transactional records (deposits, withdrawals, bets, and winnings) are retained for a minimum of 5 years; support communications are retained for 2 years from the date of the interaction; and analytical and technical log data is retained for a maximum of 12 months in identifiable form, after which it is anonymised or deleted.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents reconstruction. If you request deletion of your personal data before the expiry of the applicable retention period, we will delete all data that we are not legally required to retain and will inform you of any categories of data that must be retained for legal or regulatory reasons.

8. Your Data Rights

As a user of the 499dt platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receipt.

Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for regulatory or anti-money laundering compliance purposes. Where this is the case, we will explain the reason and inform you of the categories of data that cannot be deleted and the expected retention period.

9. Children and Minors

The 499dt platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. Age verification is a mandatory step in our registration process for precisely this reason.

If you are a parent or guardian and you believe that your child or a minor in your care has registered an account with 499dt, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and respond within 24 hours. We take underage gambling extremely seriously and treat all such reports as a compliance priority.

10. Changes to This Privacy Policy

499dt reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, we will notify registered users by email or by a prominent notice on the Platform before the change takes effect. The revised Policy will be effective from the date it is published on the Platform.

We encourage you to review this Policy periodically to remain informed of how 499dt handles your data. Your continued use of the Platform following any update to this Policy constitutes your acknowledgement of the changes. If you do not agree with any material change, you may close your account in accordance with the account closure procedure described in our Terms and Conditions.